Payment Policy

Payment Security

All transactions on the Alma Nueva store are protected by 128-bit SSL (Secure Sockets Layer) encryption. This technology secures sensitive information, including your card details and personal data, during every online transaction. All forms on our site are secured with the SSL protocol. You can verify this by checking for the padlock icon in your browser address bar and the https prefix in our URL. Secure mode is activated as soon as you begin the checkout process.

Accepted Payment Methods

We accept the following payment methods at checkout: Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, iDEAL, and Bancontact. All prices on our website are displayed in the currency relevant to your region. For more information on delivery costs, please see our Shipping Policy.

PCI DSS Compliance

Alma Nueva processes all payments through Shopify Payments, which is fully certified to PCI DSS (Payment Card Industry Data Security Standard) level 1, the highest level of certification available. This international standard is designed to strengthen the security of card payment data and reduce the risk of fraud.

Your Payment Data

Alma Nueva never has access to your full bank or card details. Once your payment is processed, the only billing-related information we hold is your billing name and address, your delivery name and address, your order details, and the last four digits of your card for your own reference only. We do not store your full card number, CVV, or banking credentials at any point.

Protection of Personal Data

We take the confidentiality of your personal data seriously. We will never rent, sell, or share your personal information with unauthorised third parties. Our Privacy Policy sets out in full how your personal data is collected, processed, and used when you shop with Alma Nueva.

Contact

Store name: Alma Nueva

Operating company: Nexus Sales, a company registered in the Netherlands

Registration number: 95060383

Registered address: Wormerplein 93, 1442CD Purmerend, North Holland, Netherlands (this is not a visit or returns address)

Email: info@byalmanueva.com

Customer service hours: Monday to Friday, 10:00 to 17:00 Response time: We aim to respond to all enquiries within 24 to 48 hours